Policies
Booking & Service Policies
Please review the following policies before booking. By submitting a deposit, you agree to the terms outlined below.
Booking & Payments
- A non-refundable retainer/deposit is required to reserve the event date.
- Dates are not guaranteed until the deposit and signed agreement (if applicable) are received.
- The remaining balance must be paid before setup.
- Additional charges may apply for last-minute bookings, changes, or extra services.
Hotel Room Setups
- The client is responsible for reserving and paying for the hotel room.
- The client must obtain hotel approval (if required) and provide access for setup.
- Suite Xpressions is not responsible for hotel policies, fees, denied access, or delays caused by the hotel.
- The client is responsible for any hotel charges unrelated to Suite Xpressions' services.
Balloon Disclaimer
- Balloons are temporary décor and may naturally deflate or oxidize over time due to temperature, humidity, and environmental conditions.
- Balloon longevity cannot be guaranteed after setup is complete.
- Keep balloons away from sharp objects, extreme heat, and direct sunlight.
Candles & Lighting
- Battery-operated LED candles are used for safety.
- No real candles or open flames are included unless specifically requested and approved.
Décor Care
- Clients are responsible for the décor once setup is complete.
- Damage caused by guests, children, pets, weather, or venue staff is not the responsibility of Suite Xpressions.
Cancellations & Rescheduling
- Deposits are non-refundable.
- Rescheduling is subject to availability.
- Cancellation and rescheduling requests must follow our stated policy. Please contact us directly for details.
Photography
- Unless otherwise requested, Suite Xpressions may photograph completed setups for use on its website and social media. No personal identifying information will be shared without permission.
Weather
- Outdoor balloon installations are subject to weather conditions. Wind, rain, heat, and direct sunlight can affect balloon performance and may require modifications.
Delivery & Setup
- Someone must be available to provide access at the scheduled setup time.
- Delays caused by unavailable access may result in additional fees.
Grand Opening & Corporate Events
- Setup times must be coordinated in advance.
- Any venue restrictions must be disclosed before the event date.
- Custom logos and branding materials must be submitted by the required deadline.
Money Bouquet Safety Disclaimer
- Please handle your money bouquet with care. The floral sticks and other supporting materials may have sharp edges or points. Use caution when handling and removing the bouquet from its packaging.
- When removing tape or adhesive from the money, gently peel it away to avoid tearing or damaging the bills.
- Suite Xpressions is not responsible for damage or injury resulting from improper handling or removal of the bouquet components.
General Liability
- Suite Xpressions is not liable for injuries, accidents, or damages resulting from misuse of décor after setup is complete.
Ready to Book Your Celebration?
Have questions about our policies? We're happy to walk you through everything before you book.